TERMS AND CONDITIONS
- GENERAL INFORMATION
This service (the “service”) is provided by Airlinegifts.com. If you experience problems with your order or the general use of the Website, please contact our Customer Service:
- Email: sales@airlinegifts.com
- Telephone: +61 414 465 747
- Ordinary mail:
Aviation Collectables International
PO Box 305, Lane Cove NSW 2066, Australia
If you do not understand parts of the Terms and Conditions, we recommend that you contact our Customer Service before you start ordering goods and transfer payment.
- IMPORTANT NOTICE
READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOU ORDER GOODS FROM AVIATION COLLECTABLES INTERNATIONAL.
These terms and conditions (the “Terms and Conditions”) apply when you order goods from Aviation Collectables International and transfer payment. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to “you” or “your” means you as a customer, any reference to “we”, “us” or “our” means Aviation Collectables International/ airlinegifts.com.
If you do not accept these Terms and Conditions, you cannot order goods from us and transfer payment.
Ordering
You can place orders by login to trade partner section on website.
We can only process your order if the delivery address is a residential address or a business address.
Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
- There is an inadvertent error on the Website, such as a payment error or the like
- We have reasons to believe that you are not a registered business
At what point in the ordering process are you bound by your order?
When you, in your email correspondence with our customer service, agree to order goods from us, you are bound by the contract of purchase. Please read more under “Right of withdrawal”.
Please contact our Customer Service if you made a mistake while placing your order.
After the conclusion of the contract, the provisions on withdrawal apply, see below.
Language of the Contract
This Contract may only be concluded in English.
Measures against fraud
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
- MEANS OF PAYMENT
We accept the following means of payment:
- Mastercard
- Visa
CVV (Credit Card Verification Number)
When paying by credit card, you will be asked to enter the card’s security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
Payment procedure
Your payment will be debited on the selected credit card, then your order will be packed and processed to leave our warehouse to be delivered,
- PRICES AND DELIVERY
All prices for goods, delivery costs and other costs exclude value-added taxes.
Costs relating to normal delivery, freight or postage are covered by airlinegifts.com Urgent orders can be arranged for dispatch via International express Courier Service (UPS or DHL) please email sales@airlinegifts.com so we can organize the express courier delivery. These express shipping costs will be added to your urgent order prior to you accepting the order.
Currency
All orders are to be paid in USD.
Delivery policy
Standard time for dispatch will be within two business days and standard time for delivery will normally be 3 – 7 business days.
Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses – not to PO boxes.
Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a colleague, receptionist, etc.) may sign for the receipt with binding effect on you.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us.
The time of delivery may vary according to delivery country.
Separate deliveries
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
- NON-CONFORMING GOODS AND INCORRECT GOODS
If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.
In case of non-conforming goods or incorrect goods, you can choose between the following options:
Refund policy
- Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,
- Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent.
When contacting our Customer Service, you will be asked to provide your order details, possibly the goods/item number, and to describe what is wrong with the goods etc.
You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.
- OTHER MATTERS
Updating the website
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
Force Majeure
We are not responsible for delays or failure to meet our obligations in relation to the Terms and conditions, if the delay or the non-compliance is due to events beyond our control.
The completeness of the contract
These Terms and Conditions constitute the complete terms of the contract between us.
Invalidity
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
Assignment
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
Privacy Policy
We treat your personal data confidentially. Aviation Collectables International is committed to processing your information in accordance with Australian law.
Should we transfer your personal information to third parties to process orders or deliver ordered goods, we will obtain your consent prior to transferring your information and will inform you for which purposes the information is being transferred. You may, at any time, object to the transfer of your personal information.
Credit Card Information
When you transfer payment using eWay, your credit card information is processed by eWay, which is a secure payment gateway for Visa and MasterCard. All data is processed in accordance with Australia legislation and industry standards.
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under “General information” above.
Choice of law and jurisdiction
Any contracts concluded between us using these Terms and Conditions are governed by Australian law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Australia.